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TheRefurbisher.

Four steps, and it's done

No hidden steps: you always know where your device is and where your money is.

  1. You describe the device

    A few simple questions on the screen, the body and whether everything works. The range narrows with each answer, then your exact price appears at the end.

  2. You ship it for free

    We send you a prepaid label and the steps to prepare the device. You pay nothing upfront.

  3. Our technicians check

    We verify point by point what you declared. You receive the details of what was found, line by line.

  4. You get paid

    If everything matches, bank transfer within 2 working days of receiving your IBAN. Otherwise, we offer a new price you are free to refuse.

“What if you lower the price on arrival?”

It's the number one worry, and a fair one. Here is our rule, no asterisk:

  • If the check confirms your description, we pay the announced price. No renegotiation.

  • If we find something different, you receive the details of the differences and a new offer, with its reasons.

  • You refuse? We send the device back for free, unconditionally, with no processing fee.

What you would see, if it happens

What you would see, if it happens
ItemYouUs
ScreenPerfectVisible scratches
BodyFlawlessFlawless
Battery85% or more85% or more

If it's better than expected, we raise your price. If it's worse, we explain the difference in writing and make you a new offer: you accept it, or we send your device back free of charge.

Us, or a private sale?

A private sale may fetch a higher price. Here is what it costs in time and risk.

TheRefurbisherPrivate sale
The price
Known in 2 minutes, firm if the device matchesOften listed higher, then haggled down
The effort
No listing, no meet-upsPhotos, listing, messages, meet-ups
Payment
Bank transfer from our company, after the checkYours to verify (fake payments)
Shipping
Prepaid label, at our expenseYours to arrange and pay for
Your data
Erased in our workshopYours to erase
If it's broken
Bought back anyway, at an adjusted priceHard to sell

The workshop

Your device comes to us, in Toulouse.

Not to a middleman: it is received, checked point by point and erased in our workshop in Toulouse, France.

Your questions, our answers

Will I really get paid?
Yes, by bank transfer to the account you provide, within 2 working days of receiving your device as described and your IBAN. Your bank details are only requested at that point, not before, since we have no need for them earlier.
What happens to the data on my phone?
Before shipping, we ask you to back up your data, then sign out of your iCloud or Google account and remove your SIM card. On arrival, the device is wiped in our workshop. This is also why a device still linked to an account cannot be bought back.
Who pays for shipping? And if I refuse the new price?
Shipping is on us: you receive a prepaid label. If you refuse our new offer, the return is also free. You pay nothing, in any case.
What if my phone is broken or no longer turns on?
We also buy back broken devices or ones that no longer start, at an adjusted price. Just answer the questionnaire describing the fault: the displayed price will take it into account.
How long does it take?
The quote takes two minutes. After that, most of the delay depends on when you post the parcel. The bank transfer goes out within 2 working days of receiving your device as described and your IBAN. You follow every step from the link received by email.
How do I track my trade-in?
As soon as you confirm, you receive a personal link by email. It shows progress in plain words (parcel received, diagnosis in progress, transfer sent), with no account or password to remember.

How much is your device worth today?

Two minutes to find out. Free, no obligation, and you send nothing until the price suits you.

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